Police Hot Lines


November 22nd will forever remain an important and memorable date in the history of policing in Kenya. When the clock struck midnight, the first digital Occurrence Book entry was made at the Kasarani Police Station, Nairobi marking a departure from manual to digital entries and with it, ushering the new era of digitized police records. 

Sitting before that computer and making the very first entry at midnight, I was satisfied that indeed the National Police Service was along the right path on serious progress and that the operationalization of a digital Occurrence Book was a great milestone in the journey of Police Reforms. 

All police stations within Kasarani Sub County are now fully covered, and the entire Nairobi City County will follow suit in a few weeks, before the system is rolled out nationwide.  

The journey begun on 7th January, 2019 when we launched the Human Capital Information Management System at Kilifi Sub County headquarters at an event that was graced by our Cabinet Secretary Dr. Fred Matiang’i.  

The system is now fully operational. The operationalization of the digital Occurrence Book is a great landmark in the history of the National Police Service. 

This is because it is the backbone of the digitization of Police operations.  Police operations begin at the Report Office where initial reports are made by members of the public. This initial report is the point from which every subsequent police action shall be initiated. With the digitization of the Occurrence Book, the issue of loss of pages or disappearance of entire Occurrence Books will be a thing of the past: an entry of in the Digital Occurrence Book will be a permanent record. 

The greatest advantage is that the national commands including my office, the Deputy Inspectors General and the Director of Criminal Investigations will be able to monitor every report entered and action taken in any Police Station in Kenya from their offices. Regional, County, Sub County and Ward Police Commanders will also be able to monitor and give directions in respect of their areas of jurisdiction. This will enhance supervision of Police operations in the field from the Commanders level, and make every police officer more accountable towards duty. The ultimate result will be a more effective, efficient and responsive service.

The exercise will be a pilot project in the larger Nairobi as we plan to roll it out to other parts of the country.

With the occurrence book fully digitized, the next level of Police operations digitization will be digitization of important police registers like Serious Crime Register, Arms Movement Register, and Exhibit Register among others. Another Police operation in the pipeline for digitization is development of a Case File Management System to be used by investigators and Directorate of Criminal Investigation personnel in their investigative operations.

We hope not to hear cases of abuses of systems in the service as we serve the public with the digitization programme.

The system also supports the selection, recruitment, and management of police officers, deployment, performance appraisals, merit-based promotions, and transparent transfers.

It gives the Inspector General a bird’s eye view of the National Police Service, making it easy to identify vacancies and the skills needed to fill in these vacancies.

This is in line with the government’s policy of digitizing services that are critical to service delivery to Kenyans whose ultimate result will be a more effective, efficient and responsive Police Service.

It is also in line with ongoing police service reforms programme that is being rolled across the country. 

As a country, we are gearing towards being at par with other developed countries technology wise. In this era of things being done digitally it will be wrong as a service to be left behind.

I urge my colleagues in the service at large to always be in tandem with happenings in the world in terms of technology as a way of making sure they meet the needs of the public.

Police officers must embrace technology to keep pace with the evolution of crime, as we strive to provide the first-class service.

I wish to express my sincere gratitude to all our stakeholders for the support and cooperation that has enabled us to reach this far. 

Further, I call upon partners in the security sector, stakeholders in the Criminal Justice System and members of the public to cooperate with us as we move from manual to digital police operations. 

Hillary N. Mutyambai

Inspector General

National Police Service

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Office of the Inspector General
Taifa Road, Jogoo House "A" 4th Floor
P.O Box 44249-00100 Nairobi, Kenya
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